Developer insight: What 2021 has in store for consumer experience

Tom Atfield, creative director at mkodo, gives his thoughts on how the next 12 months will shape the future of consumer engagement

As we move into 2021, the importance of attaining, and then retaining, customers’ interest is of paramount importance. With further lockdown measures implemented and people once again confined to their homes, the emphasis has shifted to developers to ensure their products can gain traction in a crowded marketplace. From improvements in UX and UI, the…

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