Sky Bet invests in chatbot solution to streamline its customer services

Operator kicks off latest phase of CoLab innovation programme with five start-up partners

Sky Betting & Gaming (SB&G) is developing an AI powered chatbot to streamline its customer services process. The project is in partnership with one of five start-ups chosen to progress into the second phase of the operator’s CoLab innovation programme. The firm told EGR the solution would cut out 25% of human-to-human interactions, allowing the customer…

AI | Artificial intelligence | Chatbots | Product | Sky Betting & Gaming