MGM Resorts reports recovery from crippling cyberattack

MGM Resorts has reported that it is fully operational following the September 10 cyberattack which crippled its land-based casino empire.

The initial hack saw customer reservations, on-site cash withdrawals, and slot machines on casino floors unusable at up to 30 venues.

Just under two weeks later, after ALPHV/BlackCat ransomware group took responsibility for the hack, and while MGM has said that operations are back to normal, some promotional offers may still be unavailable.

MGM said in a statement on X, formerly known as Twitter: “We are pleased that all of our casinos, hotels, dining, entertainment, and resort services are operating normally and are welcoming thousands of guests each day.

“Our amazing employees are ready to help guests with any intermittent issues. We thank you for your patience and look forward to welcoming you soon.

“Please note that Slot Dollars and FREEPLAY are available at all properties. MGM Rewards members’ accounts will be adjusted to reflect Tier Credits and MGM Rewards points at a later date.

“MGM Rewards points redemption and certain promotional offers may be unavailable. Please see the MGM Rewards desk or your casino host for more details,” it added.

MGM was the first of two operators to be attacked, with Caesars Entertainment confirming days later that they had also suffered a cyberattack and that customers’ personal data had been stolen.

Caesars said that its data breach included drivers’ license and social security numbers, as well as a copy of its Caesars Rewards loyalty database.