Swedish gambling industry suffers from lack of trust, new research finds

Operators say it is up to them to increase the 56% customer satisfaction rating reported by the Swedish Quality Index

Both Swedish gamblers and the general public are unsatisfied with the Swedish online gambling industry, according to a study carried out by the Swedish Quality Index (Svenskt Kvalitetsindex). According to the 2018 report, the industry has received a customer satisfaction rating of 56%. CEO of Svenskt Kvalitetsindex Johan Parmler said industries that receive a rating…

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