Sky Bet invests in chatbot solution to streamline its customer services

Operator kicks off latest phase of CoLab innovation programme with five start-up partners

Sky Betting & Gaming (SB&G) is developing an AI powered chatbot to streamline its customer services process. The project is in partnership with one of five start-ups chosen to progress into the second phase of the operator’s CoLab innovation programme. The firm told EGR the solution would cut out 25% of human-to-human interactions, allowing the…

Artificial intelligence | Sky Bet | Sky Betting & Gaming | Technology

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