HSBC launches self-exclusion tools for gambling transactions

High-street bank says the option creates “positive friction” by giving customers time to consider their decision to gamble

HSBC has introduced optional self-restrictions for gambling transactions as part of its continued efforts to reduce financial harm around gambling. The self-limits on gambling transactions can be activated by customers online, in-brand or over the phone and can only be reversed after a 24-hour cooling off period. The bank said the option created “positive friction”…

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