Gambling Commission to roll out mandatory deposit limits for customers
New regulation means players have to set limits before making their first deposit with an operator, with the changes coming into force on 31 October 2025
The Gambling Commission (GC) will introduce new regulations that will force customers to set financial limits before making their first deposit with a licensed operator in Great Britain.
This new measure forms part of the GC’s changes to its Licence Conditions and Codes of Practice (LCPP), with the aim of “increasing consumer control over deposit limits”.
The changes will apply to all operators in the country and are set to be introduced on 31 October 2025.
In addition to the mandatory financial limits, operators will also be required to remind players to review their account and transaction information every six months.
This change will give customers the chance to amend their existing deposit limits or set new ones.
The GC said: “New rules will give consumers more effective ways to manage their gambling by making it easier to set and maintain deposit limits on their online accounts, in ways that work best for them.
“These rules will take good practice already offered by some operators and expand that so customers can expect the same standards across the industry.”
The regulator said the LCCP edit was “consistent” with the 2023 white paper into the Gambling Act 2005 review.
The GC also announced plans to launch an additional short consultation on proposals “to improve consistency and transparency for consumers on how financial limits work”.
Additionally, the GC has published new guidelines on customer fund protection as part of its update today, 4 February.
Currently, operators must set out in respective terms and conditions whether players’ funds are protected in the event of insolvency.
From 31 October onwards, operators will be obliged every six months to remind any customers whose funds are not protected in the event of insolvency that this remains the case.
A GC statement said: “Whilst there is no legal duty on gambling operators to protect customers funds in the event of insolvency, many of them do so voluntarily.
“The changes will help consumers understand which operators protect their funds and which do not – information which will support them in making choices about who they gamble with.”
The GC also reminded operators that they will no longer be required to make annual financial contributions to research, prevention and treatment organisations when the statutory levy comes into force in April 2025.
Tim Miller, GC executive director for research and policy, said: “These changes illustrate our commitment to ensuring gambling is fair and open by improving consumer empowerment and choice.
“These changes will help consumers decide on deposit limits, enable them to keep track of their spending and ensure they are fully aware of what happens to their funds should an operator become insolvent.
“We will now continue our work to deliver our remaining white paper commitments, including our programme of evaluation.”