Access all areas: Why Videoslots strongly contests the KSA's use of ‘mystery shopping’

When the KSA issued Videoslots with a €9.9m fine for offering online gambling in the Netherlands without a licence, the operator branded the sanction as “absurd” and accused the regulator of acting unlawfully. EGR Intel investigates the ethical debate around the use of ‘mystery shopping’ to check adherence with compliance rules