Danish regulator acknowledges errors in self-exclusion system
Danish Gambling Authority admits around 1,200 registrants were affected by one ROFUS mistake that allowed them to still gamble offline
The Danish Gambling Authority (DGA) has confirmed that the regulator has uncovered two errors relating to the Register of Voluntarily Excluded Players (ROFUS).
The first error saw previous registrants have their original bans extended, yet they weren’t self-excluded from new games covered by ROFUS that had been added to the system since their original registration.
The DGA said that around 1,200 registered players were impacted by the mistake, and during the period that these individuals were affected they were able to play at physical casinos and place bets via betting machines.
With ROFUS, players can voluntarily exclude themselves from online games, land-based casinos and betting shops. This can be for a period of 24 hours, or between one and six months, or permanently.
Since the error was discovered, the regulator said the system had been corrected, meaning that those affected and all renewals in the future will be excluded from all games covered by ROFUS at the time of renewal.
On top of this, the DGA discovered an error in the ‘No thanks to gambling advertisements’ scheme which has since been fixed so that anyone who renews their registration to the self-exclusion after 1 January 2020 is now registered to the mandatory scheme.
The DGA also admitted that the error has been reported to the Norwegian Data Protection Authority “as a data breach”.
The regulator confirmed anyone affected by the error will be notified directly via the digital mailbox e-Boks.
The regulator said: “The DGA makes great efforts to ensure that ROFUS is a stable and reliable service that you can trust. Therefore, it is also very regrettable that there has been an error in the system.”
ROFUS first launched in Denmark in 2012 and was revamped in December 2022 to coincide with the 10th anniversary of the regulated online market going live in the Scandinavian country.