Responsible gambling

UKGC reveals customer service queries received during Covid-19

Regulator lists affordability, advertising and lost funds as chief helpline queries during pandemic

Customer affordability, operator advertising and complaints about lost deposits topped the list of queries received by the Gambling Commission (UKGC) during the Covid-19 lockdown, according to recent information released by the regulator. In a frequently asked questions document published on the UKGC website, the regulator cited several queries such as operators not completing affordability checks…

Coronavirus | Customer Service | Gambling Commission | Online gambling | Responsible gambling | UK

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