Malta Gaming Authority introduces new complaints procedures for operators

New regulations create role for alternative dispute resolution providers

The Malta Gaming Authority (MGA) has issued a new directive for licensed operators, requiring them to provide players with procedures for dealing with complaints and disputes. Under the new Alternative Dispute Resolution (ADR) directive, B2C licensees must provide all players with information on how to make a complaint and, where applicable, how to refer the…

Alternative dispute resolution | complaints | Malta Gaming Authority | Regulation


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