Regulation

Gambling Commission levies record £13m fine against Caesars over VIP failings

Land-based operator surrenders three senior management licences after customer loses £1.6m in three-month period

The Gambling Commission (UKGC) has issued its highest ever regulatory penalty, fining land-based casino operator Caesars Entertainment £13m for “systemic failings” in its VIP programmes. UKGC investigators also identified failings in the operator’s social responsibility, anti-money laundering (AML) and customer interaction practices. Following the investigation, three senior managers at Caesars have surrendered their personal UKGC…

Anti-money laundering | Caesars Entertainment | Customer Service | Gambling Commission | Neil McArthur | Regulation | Responsible gambling | safer gambling

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