French regulator reveals betting ombudsman complaints report

Sports betting receives most complaints as ANJ highlights knowledge gap in redress procedures among players

Sports betting accounted for the most complaints received by the French regulator’s impartial consumer ombudsman service for gambling, the ANJ has confirmed. More than 80% (82%) of the 1,420 requests received during 2019 and 2020 by the dispute mediation service concerned disputes related to sports betting. However, of these 1,420 complaints, more than half (761)…

ANJ | complaints | Dispute resolution | Online gambling | Regulation | Regulation | Sports betting