Technology, the regulators and the player journey

With operators under increasing pressure from regulators over how they monitor and police customer journeys, could the adoption of new technological tools such as machine learning and AI be the answer? Scott Longley reports

Few doubt the growing regulatory backlash underway across large parts of regulated Europe. Given an extra push by the current Covid-19 crisis, we have seen advertising bans in Spain, deposit limits imposed in Belgium, unspecified access controls in Portugal and an outright ban in Latvia. But away from what optically appears to be the regulatory…

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